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186 Whitehall Road, Drighlington, West Yorkshire BD11 1AU
Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
"I don't normally leave reviews but I feel like I have to. I absolutely hate going to the dentist and have put off going before because I was worried about the outcome and bad experiences in another…
"Visited the practice today for a check up and clean with the dentist and hygienist. Some great advice after my check up along with a brilliant air flow clean from the hygienist. My teeth are the cleanest…
"A brilliant dentist and Hygienist. They talk to you and tell you exactly what they’re doing and why. Treatment is discussed with you for you to make an informed decision. Keep up the good work guys and…
"I might be nuts but I really look forward to my regular visits to Whitehall Dental. I can’t praise the team enough - brilliant staff and brilliant treatments. I’m never disappointed and I’m very excited for trying…
"Really nice dental practice and was made to feel very welcome."